Normally within 24 hours or less, Monday to Friday. Orders received Saturday & Sunday are completed and confirmation e-mail on Monday..

Your reserved tickets are held for you at each of the museum. Follow the instruction in the confirmation, upon arrival present your ticket voucher to the clerk who will issue you the actual tickets, pay and enter.

Normally within 24 hours or less Monday to Friday sent by e-mail. Exception would be for Vatican events, Vatican Museum & Garden Tour in such cases confirmation will have to be fax to your hotel within 1-2 days prior to your visitation. Papal Audiences generally confirmation issued within 3 days after receiving your request.

Reserved tickets must be paid to the museum clerk upon arrival. Pre-Paid are paid on-line and tickets are waiting for you at the museum. In either case the holder of the ticket voucher are handled in the same manner by the museum clerk. In short little difference between the two!

You may log into your account to review the status on your order. Also you can post a message to customer support for additional information or assistance.  Normally answered with the same day.

Museums draw a large amount of visitors. For this reason, the museums require customer with advance reservations or pre-paid tickets to be assigned a fix date & time of visitation.

The voucher is your ticket and MUST be presented to the museum clerk when you arrive. The reservation system at most museum doesn't always record the customer name. Without it you may not be permitted entrance.

The booking systems records date, time and number of tickets required. After being accepted a ticket voucher number is issued, depending on the museum system it may never ask for the customer name. Tour operator are assigned prefix 3 digit number that apply to all  customers voucher that was purchase from an authorized operator
of the museum. In short the operator is recorded but not necessarily the customer by name.

You may contact Goporta call center directly while in Italy by dialing 0584.952410 for assistance from our customer care representative to resolve the problem.

No, reserve and pre-paid ticket holders are not required to query the line to purchase tickets. Instruction are included in the confirmation.

Contact our call center 0584.952410 immediately, our customer care representative will do their very best to re-schedule another visit. If unsuccessful a refund would be issued.

This depends on several factors, European community citizens are permitted to enter most museums at discount rate. Also,  general admission those waiting in line do not have the museum handling fee, as those who have reserved or pre-paid tickets.

Service fee are refunded in full within 7 business days, due to error or museum closed due to labor condition. Pre-paid tickets to Santa Maria delle Grazie with take 3-4 weeks.

Generally 15-20  minutes prior to appointed visit, confirmation will indicate lead time required per museum.

As soon as you become aware of the delay contact our call center 0584.952410 for assistance, we'll either rebook another date or provide instruction on what to do to resolve the problem.

We do our best to issue confirmation within a timely manner, however the Vatican on many occasions are issuing ticket voucher between 1-2 days prior to visitation due to overwhelming demand and staffing problems. BE SURE TO READ TERMS OF AGREEMENT! before placing your request.

You'll be notified in the following manner: 1st. Confirmation sent by e-mail  2nd. Confirmation also fax to your hotel at no additional charge!